Frequently Asked Questions
GENERAL
What is Mind Your Way Home?
Mind Your Way Home is a concierge mental health case management service that assists individuals and families in navigating the complex mental health care system. Led by a board-certified psychiatric nurse, we offer compassionate, informed guidance through care coordination, system navigation, advocacy, and support.
Who do you work with?
We work with individuals, families, and caregivers who are facing mental health challenges or caring for someone who is. Whether you’re newly navigating the system or feeling stuck in the process, we can help.
Are you a therapist or psychiatrist?
No, Jess is a registered nurse with board certification in psychiatric/mental health nursing. Mind Your Way Home offers clinical insight, education, and care navigation to help clients make sense of the mental health system and advocate for their needs. We do not provide therapy, diagnose conditions, or prescribe medications.
SERVICES & APPOINTMENTS
What services do you offer?
We offer:
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Concierge mental health case management
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Free 30-minute discovery calls
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Tiered service options
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Professional referrals
Do you offer virtual or in-person services?
All services are currently offered virtually to ensure accessibility and flexibility. In-person services may be provided on a case-by-case basis depending upon availability and location.
What can I expect from the initial discovery call?
The initial consultation is a 30-minute session where we’ll review your situation in depth, clarify your goals, and map out your next steps. This may include recommendations, referrals, or care coordination planning. Within 24-hours following the initial consultation you will receive a personalized action plan summarizing what we discussed.
How do I schedule an appointment?
Anyone may schedule a 30-minute discovery call through the website, www.mindyourwayhome.com. Once the discovery call has been completed, you will receive a link via email where future services can be scheduled upon receipt of payment. I can also be contacted directly at support@mindyourwayhome.com.
Navigation &
Advocacy
Can you help me find a therapist, psychiatrist, or treatment program?
Yes – part of what we do is help match people with providers and resources that fit their needs. That might include individual therapists, medication providers, IOP/PHP programs, or residential care. We can also guide you through how to access them and what to expect.
Can you go to appointments or meetings with me or my loved one?
While we don’t attend in-person appointments, we will help you prep for key conversations, review paperwork or treatment plans, and debrief afterward so you feel confident and informed every step of the way.
Do you accept insurance?
No, our services are private-pay only. However, we will provide invoices for your records upon request.
What are your rates?
Rates vary by service. Please visit the Services page for full pricing information.
What forms of payment do you accept?
We accept all major credit and debit cards through a secure payment processing system.
Fees & Payment
PRIVACY & CONFIDENTIALITY
Is this service confidential?
Yes. We follow all HIPAA guidelines to protect your privacy. All communication, documentation, and sessions are handled securely and with strict confidentiality.
Do you keep client records?
Yes, but only the minimum necessary to provide effective and ethical consulting services. All records are stored securely in a HIPAA-compliant platform.
Miscellaneous
Can you help during a mental health crisis?
We provide crisis navigation support to clients who are in the midst of acute challenges. However, we do not offer emergency services. If you or a loved one is in danger, please call 911, 988, or go to the nearest emergency room.
Do you work with people outside of Colorado?
Right now, we are focused on clients in Colorado, where Jess is currently licensed and most familiar with local resources. That said, if you’re elsewhere and think we might be a good fit, feel free to reach out – we can talk about whether Mind Your Way Home can help or refer you to someone who can.
What makes your approach different?
At Mind Your Way Home, we know how hard it is to ask for help – especially when you’re already exhausted from hitting endless walls. We meet you where you are, without judgment or pressure. We offer steady, clear guidance. You won’t get a one-size-fits-all plan – just support that makes sense for your real life.